RETURNS & EXCHANGES
AT CLOVERLUNE, WE UNDERSTAND THAT SOMETIMES THINGS DON'T GO AS PLANNED. WHILE ALL SALES ARE FINAL AND WE DO NOT ACCEPT RETURNS, CANCELLATIONS, OR EXCHANGES, WE ARE HERE TO HELP RESOLVE ANY CONCERNS YOU MAY HAVE WITH YOUR ORDER. IF YOU HAVE ANY QUESTIONS OR NEED ASSISTANCE, PLEASE DO NOT HESITATE TO CONTACT US AT INFO@CLOVERLUNE.COM. OUR TEAM IS HERE TO HELP!
ALL SALES ARE FINAL
we take great care in designing and packaging our stationery products. Because of the nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or you receive the wrong item, please reach out to us within 7 days of delivery with the following information:
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Your order number
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Clear photos of the damaged or incorrect item(s)
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A brief description of the issue
We will review your request and work with you to find a resolution, which may include a replacement or store credit. Please note that minor variations in color or small printing imperfections do not qualify as defects.
LOST OR STOLEN PACKAGES
Once your order has been shipped, we are not responsible for lost or stolen packages. If your package is marked as delivered but you haven’t received it, please check with your local post office or neighbors. You can also file a claim with the shipping carrier.
NEED HELP?
If you have any questions or concerns, feel free to contact us at INFO@CLOVERLUNE.COM. We’re happy to assist you!
SHIPPING
*ALL SHIPMENTS ARE SHIPPED THROUGH USPS*
PROCESSING TIME: YOUR ORDER WILL BE SHIPPED OUT WITHIN 1-10 BUSINESS DAYS.
SHIPPING TIME: SHIPPING TIMES VARY DEPENDING ON LOCATION. U.S. DOMESTIC IS ROUGHLY 10-14 BUSINESS DAYS AND INTERNATIONAL IS ROUGHLY 14-30 DAYS. TRACKING IS ONLY AVAILABLE FOR THOSE WHO WOULD LIKE TO PURCHASE IT AND IS HIGHLY RECOMMENDED FOR THOSE SHIPPING INTERNATIONALLY.
*THERE HAVE BEEN DELAYS ON SHIPPING TIMES DUE TO THE COVID19 PANDEMIC SO SOME SHIPMENTS MAY TAKE LONGER THAN EXPECTED*
*WE ARE UNABLE TO SHIP TO SPECIFIC COUNTRIES AT THIS TIME. CLICK THE
LINK BELOW TO SEE IF YOURS IS AFFECTED*
**PLEASE NOTE THAT ONCE YOUR PACKAGE IS SHIPPED, IT IS NO LONGER IN OUR HANDS AND WE ARE NO LONGER LIABLE FOR ANY LOST, STOLEN, OR DAMAGED PACKAGES**
CUSTOMS AND IMPORT TAXES
CLOVERLUNE IS NOT RESPONSIBLE FOR ANY CUSTOMS AND IMPORT TAXES FOR SHIPMENTS AND IS UP TO THE BUYER TO PAY. WE ARE ALSO NOT RESPONSIBLE FOR ANY DELAYS DUE TO THE CUSTOMS PROCESS.