WHERE ARE YOU LOCATED?

IN CALIFORNIA, U.S.A
ARE YOU ONLINE ONLY?

YES. RIGHT NOW WE ARE ONLINE ONLY, BUT ARE LOOKING TO WORK WITH IN STORE RETAILERS IN THE FUTURE. WE SOMETIMES PARTICIPATE IN IN-PERSON FAIRS AND SHOWS BUT THOSE ARE NOT PERMANENT SHOP SPACES.
WHAT IS YOUR RETURN POLICY?

UNFORTUNATELY WE DO NOT ACCEPT ANY RETURNS OR EXCHANGES. PLEASE REFER TO OUR RETURN POLICY PAGE FOR MORE INFORMATION.
CAN I CANCEL MY ORDER?

ABSOLUTELY! YOU CAN CANCEL YOUR ORDER BEFORE IT HAS SHIPPED. IF IT WAS SHIPPED ALREADY, THEN YOUR ORDER CAN NO LONGER BE CANCELED.
WHAT IS YOUR PROCESSING TIME?

OUR PROCESSING TIME CAN RANGE FROM 1-10 BUSINESS DAYS FOR GENERAL PURCHASES. WHOLESALE PURCHASES MAY TAKE LONGER IF PRODUCT NEEDS TO BE ORDERED, MADE, AND SHIPPED.
WHAT DO I DO IF I ENTERED THE WRONG SHIPPING ADDRESS?

CONTACT US RIGHT AWAY AT HELP@CLOVERLUNE.COM AND IF YOUR ORDER HAS NOT SHIPPED YET WE CAN CHANGE THE ADDRESS FOR YOU. UNFORTUNATELY FOR ORDERS THAT HAVE ALREADY SHIPPED WE ARE NO LONGER LIABLE FOR PACKAGES SENT WITH INCORRECT SHIPPING ADDRESSES.
HOW LONG DOES SHIPPING TAKE?

SHIPPING TIMES VARY DEPENDING ON LOCATION. U.S. DOMESTIC IS ROUGHLY 10-14 BUSINESS DAYS AND INTERNATIONAL IS ROUGHLY 14-30 DAYS. TRACKING IS ONLY AVAILABLE FOR THOSE WHO WOULD LIKE TO PURCHASE IT AND IS HIGHLY RECOMMENDED FOR THOSE SHIPPING INTERNATIONALLY. *THERE HAVE BEEN DELAYS ON SHIPPING TIMES DUE TO THE COVID19 PANDEMIC SO SOME SHIPMENTS MAY TAKE LONGER THAN EXPECTED* YOU CAN REFER TO OUR SHIPPING AND RETURNS SECTION FOR MORE INFORMATION.
WHERE CAN'T YOU SHIP?

*WE ARE UNABLE TO SHIP TO SPECIFIC COUNTRIES AT THIS TIME. CLICK THE LINK BELOW TO SEE IF YOURS IS AFFECTED* https://about.usps.com/newsroom/service-alerts/international/welcome.htm YOU CAN REFER TO OUR SHIPPING AND RETURNS SECTION FOR MORE INFORMATION.
DO YOU ACCEPT CUSTOM OR FREELANCE WORK?

YOU CAN INQUIRE ABOUT THIS BY EMAILING INFO@CLOVERLUNE.COM, BUT AS OF RIGHT NOW WE ARE NOT ACCEPTING ANY CUSTOM, FREELANCE, OR COMMISSIONED WORK.
ARE YOU AN ECO-FRIENDLY COMPANY?

WE ARE COMMITTED TO MORE SUSTAINABLE PRACTICES AND ARE CURRENTLY IN THE PROCESS OF RESEARCHING AND INCORPORATING MORE ECO-FRIENDLY PRODUCTS INTO OUR INVENTORY. WHILE WE CURRENTLY OFFER ECO-FRIENDLY PACKAGING (KRAFT CARDBOARD BOXES, KRAFT ENVELOPES, NON TOXIC STAMP INK, ECO-SOLVENT INK ON MAILERS, NON-POLY PLA (PLANT MATERIAL) COMPOSTABLE BAGS, WE ARE STILL FIGURING OUT WAYS TO MAKE OUR PRODUCTS LESS IMPACTFUL ON WASTE. ADDITIONALLY, WE ARE LOOKING INTO SUSTAINABLE PRINTING METHODS, SUCH AS PRINTING FROM OUR STUDIO, TO FURTHER MINIMIZE OUR ENVIRONMENTAL IMPACT. OUR DEDICATION TO ENVIRONMENTAL RESPONSIBILITY DRIVES US TO CONTINUOUSLY SEEK OUT AND IMPLEMENT GREENER PRACTICES THAT ALING WITH OUR ETHOS. THANK YOU FOR YOUR SUPPORT WHILE WE WORK TOWARDS A MORE SUSTAINABLE FUTURE. PLEASE RECYCLE AND COMPOST OUR PACKAGING AND USED PRODUCTS IN STATES/COUNTRIES WHERE YOU CAN.
ARE YOUR PRODUCTS MADE IN THE U.S.A?

OUR PRODUCTS AND PACKAGING ARE OUTSOURCED CURRENTLY TO VARIOUS U.S. STATES LIKE CALIFORNIA, NEVADA, TENNESSEE, KENTUCKY, AS WELL AS OTHER COUNTRIES SUCH AS CANADA, NETHERLANDS, AND CHINA.

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